FAQ (Frequently Asked Questions)
HOW TO ORDER:
Q. How to make an order ?
A. Please read this page: “How to order”
Q. I’m not satisfied with my order, is it possible to exchange the colour or the model ?
A. No stress, you have 120 days to exchange your order, please read the page: “Exchange & Returns”
Q. Returns are accepted ?
A. Yes, you have 120 days to return your order, please read the page: “returns”
Q. Do you ship to my country ?
A. Go to our Delivery Time & Shipping page to see the list of the countries we ship to.
Q. What is the delivery time ?
A. Please read the page Delivery Time & Shipping
I DON’T HAVE A PAYPAL ACCOUNT
Q. I have credit/debit card but I do not have PayPal account. What can I do?
A. We accept Mastercard, Visa, Maestro, Visa electron and Visa Debit cards.Please have a look on PayPal check out page.
OUT OF STOCK
Q. The model/colour I want is missing, how to be notified when restocked?
A. Please click on the item you want, enter your email address and we’ll let you know when the item you are looking for becomes available! You can also Subscribe to the Newsletter to be notified of new stock updates and special offers.
Q. I am interested in becoming a Reseller Partner, it is possible?
A. Yes send us a mail, or please visit our Wholesale page.
If you have any enquiries, please contact our sales team.
Phone: +39 0547 1796443 – Monday to Friday from 9h30 AM to 18h30 PM (European Time zone)